Japan Post allies with GeoPost to launch cross-border e-commerce service
Japan Post is forming an alliance with La Poste’s international parcel-express company GeoPost to further its ambitions in the e-commerce space. As part of the deal the Japanese postal operator will, for the first time in its history, invest in a non-Japanese company. Japan Post has agreed to buy a 14.9% stake in Hong Kong-based global logistics provider Lenton Group, in which GeoPost holds a34.7% stake. It is expected to pave the way for Japan Post to launch a new international delivery service for the booming e-commerce sector, combining with the cross-border logistics network run by Lenton, and the international parcel-express delivery network run by GeoPost, which operates through brands including DPD, SEUR, Chronopost and Exapaq.
Australia Post personalises contact centre engagements
Australia Post has taken a digital approach to enhancing customer service in its call centres. Given that Australia Post had already deployed Salesforce's marketing cloud and sales cloud, Salesforce's service cloud is introduced to help bring the "personal connection" its contact centres.
1st half year results confirm overall growth trend for global postal industry
In the first half of 2014, the global postal industry registered year-on- year revenue growth of 2.3%1, according to analysis published by International Post Corporation (IPC). Revenue growth continues to be driven by the growth in e-Commerce sales in all world regions as well as increased diversification efforts by posts. Parcel and express revenue2 grew by 4.8% compared to the first half of 2013. This confirms the key importance of e-Commerce as a strong growth opportunity for posts worldwide.
Postmaster General of Sri Lanka rejects reports that mail being delayed due to train strike
Media reports said that over 500,000 letters are stuck in mail due to the train strike as the Postal Department prepares to mark the World Postal Day in Jaffna. However, Sri Lanka's head of the postal services dismissed the media reports which said the mail delivery to the North and other parts of the country is being delayed due to the railway strike. All the letters which needed to be distributed has been delivered by the trucksowned by the Postal Department.
Royal Mail to increase its small parcel format and launch a festive price promotion
Royal Mail is to nearly double the maximum size of its Small Parcel format for the busy Christmas parcel posting period. This means that consumers and SMEs will be able to put bigger items – or more items – into every Small Parcel they send by Royal Mail, offering better value. The change combines the largest dimensions of the two existing formats for Small Parcels, creating a single, bigger Small Parcel format measuring 45cm x 35cm x 16cm. At the same time as the increase in parcel format, Royal Mail is introducing a price promotion for consumers and SMEs, which will run from 20 October to 18 January 2015.